The first-week fit check: before your return window closes

Adjust, or return?

Return terms we have read

As read for our catalog of 2026-10-31. Policies change: check the seller's page on the day you order, and again before your first ride.

• Aventon (brand store) Window: 14 days, new and unused: 14 days from delivery (Terms of Service) or from receipt (refund policy page); used bikes: 14 days from delivery (Terms of Service) but 30 days from purchase (refund policy page). Mileage limit: under 20 miles. Condition: New and unused for the no-fee window (the Terms of Service adds: 1 mile or less on the odometer); used e-bikes under 20 odometer miles and undamaged. Return shipping: The buyer pays. The Terms of Service sets it at $125 per bike and $15 for other items unless Aventon made a shipping error; the refund policy page says only that the buyer pays. Fees: No restocking fee for a new, unused bike returned within 14 days; 50% of the price for a used bike under 20 miles; 20% for new and unused after day 14 (refund policy page only) Exclusions: Batteries bought on their own cannot be returned; Aventon does not accept returns of items bought from bike shops (each shop sets its own policy); the Terms of Service ends with 'ALL PROMOTIONS ARE FINAL. PROMOTIONAL ITEMS ARE NOT ELIGIBLE TO RETURN/EXCHANGE OR FOR WARRANTY', and the page does not say whether that covers discounted bikes; purchases made between November 21 and December 24 can be returned until January 6 Unclear: Used-bike window: the Terms of Service says 14 days from delivery; the refund policy page says 30 days from purchase; No-fee return needs a bike with 1 mile or less on the odometer (Terms of Service); the refund policy page says only 'new and unused'; Return shipping: $125 per bike (Terms of Service); amount not stated (refund policy page); Return authorization: required, through a return portal (Terms of Service); 'no return material authorizations or permission numbers are required' (refund policy page); Refused-shipment fee: $250 per bike (Terms of Service); $75 per bike (refund policy page). Policy page
• Blix (brand store) Window: not stated, calendar days from delivery (policy page). Mileage limit: under 30 miles. Condition: New or like-new, original packaging, tools and accessories, no modifications; photos and an RMA required first. 10-30 odometer miles is accepted with a refurbishment fee; over 30 miles is not returnable. Return shipping: $150 return shipping fee per e-bike, deducted from the refund (prepaid label provided). Fees: Refurbishment fee of up to $200 for 10-30 miles; $200 return handling fee for refused or undeliverable shipments Unclear: Product pages advertise '14-day Returns'; the policy page says 30 calendar days. Policy page
• Lectric (brand store) Window: not stated, No return window is promised: the policy page says all sales are final once shipped but allows returns of unused, unridden e-bikes at Lectric's discretion, and a bike kept 14 days or ridden is not eligible. Mileage limit: none stated. Condition: unused (not ridden), original packaging, kept less than 14 days, good reason as Lectric decides. Return shipping: Buyer pays; shipping costs are non-refundable. Fees: Restocking fee of up to $300 at Lectric's discretion; Lectric may withhold up to the full refund if the item is in poor condition Exclusions: Accessories and apparel are not returnable. An e-bike that has been ridden, or kept 14 days, is not eligible. Cancel before the shipment-tracking email for a full refund. Policy page
• Priority Bicycles (brand store) Window: 30 days, from purchase, contiguous US only. Mileage limit: none stated. Condition: Like-new condition and original packaging; returns need email pre-approval. Return shipping: Buyer pays return shipping and reboxing; if the return is not for a defect, the actual outbound shipping cost is deducted from the refund. Fees: Assembly and adjustment fees are non-refundable Exclusions: Final-sale bikes (including sample-sale items discounted by more than $49) cannot be returned; orders outside the contiguous US are final sale Policy page
• Ride1Up (brand store) Window: not stated, 30-day return on e-bikes with model exclusions (Revv1 is 14 days). Mileage limit: under 20 miles. Condition: Odometer under 20 miles; free of dirt, wear and fragrance; no assembly defects such as stripped bolts or scratched frames; all original contents (charger, keys, tools, hardware, free gifts); photos of the odometer, the bike before disassembly and the packaged bike are required. Return shipping: Buyer pays return shipping; if Ride1Up supplies a prepaid label (original box required), $250-$350 is deducted. Fees: Cleaning or repair costs are deducted; $250 per bike if cancelled during or after processing or returned undelivered; 3% processing charge on pre-shipment cancellations; restocking fee applies to bikes never assembled or tested Exclusions: The policy page says the 'Portola and Prodigy v2 Clearance Sale' is final sale and its promotions page says Black Friday Special orders placed October 22 to December 1, 2026 are final sale; neither says which prices count. Policy page
• Velotric (brand store) Window: 14 days, from delivery; no mileage limit. Mileage limit: none stated. Condition: Original packaging; clean, free of dirt, dust or fragrance. Return shipping: Prepaid label provided after approval. Fees: Stated restocking charge: $200 for an unused bike, 22% of the bike price for a used bike. The refund section also says the final amount reflects deductions for any applicable restocking fees, delivery signature fees, return shipping fees and insurance costs; amounts and when they apply are not stated. A prepaid label does not establish free return shipping. $200 flat fee on refused shipments. Exclusions: Batteries are non-returnable. The policy also lists 'used products and gifted orders' as non-returnable except for warranty defects, which sits awkwardly beside the 22% used-bike fee. Warranty issues must be resolved before a return is processed. Dealer purchases follow the dealer's policy. Unclear: Policy lists a 22% fee for used bikes but also lists 'used products' as non-returnable. Policy page

Bought somewhere else? A dealer or marketplace seller has its own terms.

If it's a return

• Contact the seller before the window closes, in writing, and keep the reply.
• Ask who pays return shipping and whether there's a restocking fee. Both vary widely.
• Repack in the original box with every part and accessory.

Tell us how the fit turned out. It's how we correct our size advice for the next shopper. Email ricky@myhonestpick.com; the editor reads every message. We publish only counts (for example "9 of 10 riders 5'0" to 5'3" reported a good fit"), never your details, and only if you agree.